Terms & Conditions
Effective Date: March 4, 2025
These Terms and Conditions (“Terms”) constitute a legally binding agreement between First Elite Global T.E.P.S LLC, trading as First Elite Global Services (“Company”, “We”, “Us”, “Our”), and any client, business, or user (“Client”, “You”, “Your”) accessing or utilising our website, content, or services.
By accessing, browsing, or using any part of the website or engaging any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use the services.
1. Definitions
- Company / We / Us / Our:
First Elite Global T.E.P.S LLC, operating under the trading name First Elite Global Services. - Client / You / Your:
Any individual, company, or organisation requesting or engaging our services. - Custom Order:
Any service tailored specifically to the Client’s instructions, specifications, or requirements. This includes, but is not limited to, translation, editing, document processing, consultancy, and other bespoke services.
2. Scope of Services
We provide professional and bespoke services, including but not limited to:
- Translation, Editing, and Proofreading
- Document Processing and Corporate Administrative Support
- Business Consultancy and Advisory Services
Note: All services are custom-produced and delivered in accordance with the specific instructions and requirements provided by the Client.
3. Custom Orders & No Refund Policy
3.1 Custom Order Acknowledgment
- All orders are deemed “Custom Orders” and are created specifically for the Client’s use and purpose.
- Once a Custom Order is confirmed and work has commenced, it cannot be cancelled, altered, or refunded—except as provided under statutory exceptions.
3.2 Non-Refundable Clause
- Due to the bespoke nature of the services rendered, all sales are final. Refunds will not be issued once an order is accepted and processing has commenced.
- Clients are solely responsible for ensuring the accuracy of their specifications and requirements prior to confirming the order.
- In the event of an error or deficiency attributable to the Company, we shall, at our sole discretion, seek to remedy the issue within commercially reasonable limits.
4. Compliance with Consumer Protection Laws
We adhere to consumer protection legislation in the jurisdictions in which we operate:
United Kingdom
- Consumer Rights Act 2015:
Services shall be rendered with reasonable care and skill. Refunds are not applicable for customised services unless we fail to provide the service with due care and skill.
United Arab Emirates
- Federal Law No. 15 of 2020 (Consumer Protection Law):
We commit to transparency in pricing, service scope, and order execution. Refunds are not applicable to custom services unless materially misrepresented or not delivered.
Note: Clients must notify the Company of any issues or concerns within seven (7) calendar days of service completion. Failure to do so shall constitute acceptance of the services delivered.
5. Payment & Billing
- Payment Requirement:
All fees are payable in advance, in full, prior to the commencement of any services. - Payment Methods:
Payment shall be made via secure gateways (e.g., Stripe) or any other methods as specified by the Company. - Pricing:
Prices are individually quoted based on the Client’s bespoke requirements. Once confirmed, fees are non-refundable unless expressly stated otherwise in writing. - Commencement of Work:
Upon receipt of payment and order confirmation, work will commence. By law, no credit or refund shall be due thereafter. This does not affect your statutory rights under applicable consumer law.
6. Intellectual Property
- The intellectual property rights in all materials, deliverables, translations, reports, or content produced by the Company shall remain vested in the Company until full payment has been received.
- Upon full and final settlement, the Client is granted a non-exclusive, non-transferable licence to use the delivered materials solely for their intended and agreed purpose.
- Clients must not reproduce, redistribute, resell, publish, or otherwise exploit any deliverables without prior written consent from the Company.
7. Limitation of Liability
- To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with the services provided, even if advised of the possibility of such damages.
- The Client bears sole responsibility for reviewing, verifying, and approving all final deliverables prior to their use or publication.
8. Governing Law & Jurisdiction
- Governing Law:
These Terms shall be governed by and construed in accordance with the laws of England & Wales or the United Arab Emirates, as applicable to the Client’s place of residence or business. - Dispute Resolution:
Any dispute, controversy, or claim arising out of or in connection with these Terms shall first be subject to amicable negotiation. If unresolved within 30 calendar days, the dispute shall be referred to the exclusive jurisdiction of the competent courts of either the UK or UAE, as determined by the Company.
9. Amendments
The Company reserves the right to amend these Terms at any time, with or without prior notice. Continued use of our services after changes have been made shall be deemed acceptance of the updated Terms.
10. Contact Information
If you have any questions, concerns, or wish to raise a complaint regarding these Terms, please contact:
- Email: info@firsteglobalservices.com
- Brand: First Elite Global Services is a trading name of First Elite Global T.E.P.S LLC
© 2025 First Elite Global Services. All rights reserved.
Unauthorised reproduction or use of these terms without permission is strictly prohibited.